NCSBN video Board of Nursing Complaint Process: https://www.ncsbn.org/3496.htm
Instructions for Filing a Complaint
The board derives its legal authority for regulating and enforcing regulations for nursing education, nursing practice, and continuing education for nurses under the provisions of Iowa Code chapters 17A, 147, 152 and 272C. The mission of the board is to protect the public health, safety and welfare by regulating the licensure of nurses, the practice of nurses, nursing education and continuing education.
Iowa law allows the Board of Nursing to investigate licensed nurses (RN, LPN, or ARNP) for alleged wrongful behavior and grants authority to invoke appropriate disciplinary action. Violations of ethical or professional standards may include:
Abusive behavior; physical or verbal
Breach of confidentiality issues
Criminal convictions; misdemeanor or felony
Scope of practice
Boundary issues including sexual misconduct
Nurse licensure compact violation
Practicing without valid license
If your complaint contains allegations that are not a violation of the Board rules, the Board cannot act. If the allegations appear to violate the rules, your complaint will be processed according to the Board's procedures. Disciplinary Process Flowchart
Who May Make a Complaint to the Iowa Board of Nursing?
If the nursing care you, or someone you know was unacceptable you may report your concerns to the Board's Enforcement Unit. If you have concerns about a nurse's practice or potential substance abuse you should report this. Your complaint will be investigated to determine if any of the laws that govern nursing have been violated. Complaints typically come from employers, co-worker, patients, or family of patients.
We request that all complaints come in writing to: Enforcement Unit, Iowa Board of Nursing, 400 SW 8th Street, Suite B, Des Moines, Iowa 50309-4685. Fax 515.281.4825. As an e-mail attachment to Enforce@iowa.gov. There are complaint forms and instructions on this website.
Reporting a Complaint- Helpful Tips for Patients, Consumers and the Public
The information you provide is helpful in making certain we are able to investigate the matter without any unnecessary delay. Please provide as much of the following information as possible:
Your name, address and telephone number
The name of the patient(s) involved if different from your name, including address and telephone number
The nurse's name
The nurse’s current address and telephone number and email address, if known
The nurse’s license number, if known
Where does the nurse work? Including address and telephone number
When did this occur (date/time)?
Who witnessed this?
If you are the patient involved in the complaint, or are filing this complaint on behalf of a patient, often it is helpful to our investigation to have your authorization to obtain medical records.
Reporting a Complaint- Helpful Tips for Employers
Delays may be minimized when employers submit the supporting documentation along with a complaint. If you are a Nurse Administrator with a concern, retaining the appropriate documentation and having it available to the Board will facilitate the investigation process. A subpoena may be issued for specific records related to the complaint. Please provide with your complaint, or retain for request by the investigator, as much of the following information as possible:
Your name, address and telephone number
The name and address of your facility or place of employment
The nurse's name
The nurse’s current address and telephone number
The nurse’s license number
The nurse’s personnel record (application, recent performance evaluations, counseling and discipline)
Where the nurse was working at the time of the incident
When did the incident occur (date/time)
Who witnessed the incident
Relevant patient records: nurse’s notes; physician’s orders; MAR; narcotic sign-out records Note: Do not redact patient names from records. H.I.P.A.A. allows covered entities to provide protected health information to health oversight agencies such as the Board of Nursing. (45 CFR 164.512)
Internal facility investigative reports and findings
Managerial anecdotal notes
Statements from the nurse, licensee, or other witnesses
Applicable policies and procedures
In case of positive drug screens- the lab report, and whether the drug screen was random or for cause, and if for cause, the basis of the drug screen
Information obtained during an investigation will be presented to the board for review and consideration as soon as it is available. If it is determined that the alleged conduct should be addressed through the formal disciplinary process, a hearing will be ordered and the nurse will be served with legal notice of the scheduled event. An opportunity for resolution of the issues through an informal settlement agreement may be proposed prior to the hearing, thereby eliminating the need for formal proceedings.
Nurses named in a Statement of Charges have the option to retain legal counsel, at their own expense, or represent themselves during this process. The board may impose one or more of the following sanctions as disposition in a contested case:
- Civil Penalty
- Continuing Education
- Citation and Warning
Please Note: Iowa Administrative Code allows the licensee to have due process until final resolution. The licensee may continue to practice during this process.
We appreciate your patience, as the complaint process can be lengthy. If you have further questions, please review our Frequently Asked Questions or contact us.